POLICIES AND TERMS OF SERVICE

Welcome to superboxs6.com. This website is managed and operated by VSEEBOX CORP. By accessing or shopping on our website, you agree to the policies and terms outlined below.

1. CORPORATE INFORMATION

  • Company Name: VSEEBOX CORP
  • Corporate Office: 51 Mountain Tea Ln, Alexander, NC 28701
  • Employer Identification Number (EIN): 33-3439992
  • Warehouse Locations: * Facility 1: 2248 Highway 9, NJ 07731
    • Facility 2: 17588 Rowland St, CA 91748

2. PRIVACY POLICY

We deeply respect your privacy and are committed to protecting your personal data.

  • Information Collection: When you make a purchase on superboxs6.com, we collect necessary information such as your name, shipping address, phone number, and email address to process your order.
  • Information Usage: Your data is used exclusively for fulfilling orders, providing technical support, resolving inquiries, and sending important order updates.
  • Data Protection: VSEEBOX CORP firmly commits to never selling, trading, or sharing your personal information with any third parties, except for our direct shipping partners required to deliver your order.

3. SHIPPING POLICY

We aim to deliver your products as quickly and efficiently as possible.

  • Order Processing Time: All orders are processed within 1-2 business days. Orders are processed during our standard business hours from Monday to Saturday (8:00 AM – 7:00 PM). Please note that orders are not shipped or delivered on Sundays or public holidays.
  • Shipping Locations: To optimize delivery times, your products will be shipped from the warehouse location closest to you (New Jersey or California).
  • Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. While we strive for timely deliveries, occasional courier delays may occur due to external factors.
  • Order Tracking: Once your order has been dispatched, a Shipment Confirmation email containing your tracking number(s) will be sent directly to your registered email address. The tracking number typically becomes active within 24 hours.
  • Damages or Lost Packages: If you received your order damaged or believe it is lost in transit, please contact our support team immediately so we can assist you in filing a claim with the shipment carrier. Please save all packaging materials and damaged goods before filing a claim.

4. RETURN & REFUND POLICY

We strive to provide the best experience for our customers. If you are not completely satisfied with your purchase:

  • Return Conditions: The product must be returned in its original condition, with all included accessories, and the request must be submitted within our standard return window (typically 30 days from the date of receipt).
  • Process: Please contact our Customer Support team via email at customer@supersbox.com or via WhatsApp before returning any items. We will provide detailed instructions and direct you to the appropriate receiving warehouse (NJ or CA).
  • Refunds: Approved refunds will be issued to your original payment method after we have received and inspected the returned merchandise.

5. CONTACT & CUSTOMER SUPPORT

If you have any questions regarding our products, your order, or warranty policies, the VSEEBOX CORP team is always ready to assist you.

  • Phone & WhatsApp: +1 (604) 239-6845
  • Email: customer@supersbox.com
  • Business Hours: Monday – Saturday | 8:00 AM – 7:00 PM